Category Archives: Samsung


Case Studies
Samsung

Brand Ambassador & Trainer Expert
The challenge

Samsung ha scelto CPM nel 2012 come partner per dare vita ad un progetto in outsourcing finalizzato a valorizzare il brand e ad influenzare le vendite con mirate azioni di training per gli addetti alla vendita per tutte le Business Unit: Mobile, Home Appliances, Audio Video, Aircon

Our Solution

CPM ha selezionato e formato il miglior team di Brand Ambassador e Trainer per presidiare un panel di 2000 POS con specifiche logiche di Retail e mirate azioni di training agli addetti vendita.
CPM ha supportato Samsung con un team di Client Service altamente specializzato e dedicato per il coordinamento della Field Force operando direttamente dal Samsung Headquarters

Results

Incredibile sinergia, approfondita conoscenza della way of work coreana, velocità di esecuzione, intuizione ad anticipare le esigenze del cliente, tool dedicati e reporting innovativo per monitorare ogni istante dell’attività di Field.

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Case Studies
Samsung

Sales, Field Sales
The challenge

Samsung contacted CPM Nederland at the end of 2016 in order to see how we could increase sales as they were working with another outsourced sales agency. With a dedicated team solution Samsung asked CPM to recruit and retain a team of dedicated Ambassadors of the brand covering all the Consumer Electronics and Telecom stores in the Netherlands. Start date 1. March 2017.

Our Solution

CPM is responsible for a Telecom and Consumer Electronics team consisting of 30 ambassadors, 2 field sales managers, 2 field sales coaches, 2 trainers, 3 SIS promoters and 3 account managers . When and where applicable we up or downscale resource.

The responsibilities of CPM:

  • Recruit, retain the best and most talented people in the market
  • Provide full Field Account Management and support
  • Deliver shop-in-shop employees
  • Learning & Development
  • Reporting results with recommendations

Results

A highly motivated and results driven field sales team due to increased focus on Field Coaching and Learning & Development (training programme). Successful implementation of new product launches. NPS score and Client Survey results not available yet.

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