Mystery Shopping
Il servizio di mystery shopping di CPM aiuta a garantire la perfezione di ogni customer experience.
La nostra ampia suite di servizi di mystery shopping è studiata per soddisfare tutte le esigenze aziendali, su tutti i canali di contatto con i consumatori. Riceverete dettagliate informazioni sulle customer experience dei vostri clienti in relazione alle vendite per telefono, dal vivo o via Internet.

Studiando programmi individuali, il team di specialisti del mystery shopping assicura programmi caratterizzati da un mix di servizi di mystery shopping telefonici, fisici, video, e-mail e online. Con le nostre attività di reporting, puntuali e precise, potrai prendere decisioni rapide e informate e accrescere il valore delle proprie attività aumentando le vendite e migliorando la soddisfazione dei tuoi clienti.

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