Case Studies
Samsung

Brand Ambassador & Trainer Expert
The challenge

Samsung ha scelto CPM nel 2012 come partner per dare vita ad un progetto in outsourcing finalizzato a valorizzare il brand e ad influenzare le vendite con mirate azioni di training per gli addetti alla vendita per tutte le Business Unit: Mobile, Home Appliances, Audio Video, Aircon

Our Solution

CPM ha selezionato e formato il miglior team di Brand Ambassador e Trainer per presidiare un panel di 2000 POS con specifiche logiche di Retail e mirate azioni di training agli addetti vendita.
CPM ha supportato Samsung con un team di Client Service altamente specializzato e dedicato per il coordinamento della Field Force operando direttamente dal Samsung Headquarters

Results

Incredibile sinergia, approfondita conoscenza della way of work coreana, velocità di esecuzione, intuizione ad anticipare le esigenze del cliente, tool dedicati e reporting innovativo per monitorare ogni istante dell’attività di Field.

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